Our Services...


Customer Support Process Engineering
Most businesses, even very large ones, operate with undocumented customer support processes.  Our Help Desk Institute™ Certified staff consultant will assist you in rapidly reengineering your undocumented processes to industry best practices standards.  This assures that the resulting support application will meet all of your cost reduction, customer satisfaction, management visibility, risk management, and audit compliance goals. 

Customer Support Application Design
Once the support process is engineered an application prototype that supports the process is built.  Knowledgeable members of your staff test the application to make sure that it meets your requirements and is deemed usable by your customers and staff.  Refinements are made and the application is approved for initial implementation.

Implementation
A variety of options exist for hosting the completed support application on your server or ours. 

For a nominal fee your application can be hosted in a secure, state-of-the-art Tier 1 data center using your own web site for access.  This option is ideal for organizations of any size that want to centrally manage and automate their customer support, help desk, or other request-driven processes, but don't want to manage IT infrastructure or use staff resources for administration. 

Training & Support
The support applications are simple and easy to use.  A couple of hours of on site training to help staff understand how to operate the support application is provided at initial implementation.  For recurring training online help and simple computer based training modules, each lasting a few minutes, are available.  Computer based training minimizes the cost of training new staff. 

Continuing support for problem resolution or application modification assures your success.